Return and Refunds Policy

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Please contact the seller directly and refer to their return policies. If purchased direct from Best Shot, please contact us by phone or email.

Our Satisfaction Guarantee:
The pledge we made over 30 years ago still stands: If you are not 100% satisfied with your purchase, please return it to the seller for a refund, exchange, or credit of the product cost within 45 days.  Please refer to our Storage and Dispensing Guidelines for best results.

Damages:

Inspect packages at delivery for any damage that may have occurred during shipping. If visibly damaged, notify the delivery driver and/or refuse shipment then contact the seller. Please take pictures and retain the shipping box, packing materials, and damaged items as these may be needed for the damage claim.  

Returns:

Contact the seller with order number and proof of purchase. Shipping and handling fees are not refundable. Refunds are processed once returned items are received.

Wrong Item:

Contact the seller with order number, picture of incorrect product, and proof of purchase. Once verified, the corrected item will be sent with a return tag in the pamphlet pouch. Please carefully pack the incorrect product for return.

Trial Offer Kits:

Our Trial Offers are promotionally priced and ineligible for exchanges or substitutions. Please refer to Satisfaction Guarantee for refunds.

Authorized Sellers:

A full list of our distributors is available under the Where to Buy tab. If you are uncertain of a seller’s legitimacy, please contact us.

Our Return Address is as follows:

          BEST SHOT PET PRODUCTS INTL.
          180 COMMERCE BOULEVARD
          FRANKFORT, KENTUCKY 40601 

Note: The method of refund will be determined by the original method of payment.
If you have any questions or concerns please feel free to contact our Customer Service Department at 1-800-735-5251 EST or Email us at: [email protected]

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